Refund policy

Return and Refund Policy

Our Return Policy

We want you to be satisfied with your purchase from Ruchiify. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions mentioned below.

This policy applies to orders shipped within India only.

Return Conditions

To be eligible for a return, the product must meet the following conditions:

- The product must be unused, unworn, unwashed, undamaged, and in its original condition.
- All original tags, labels, accessories, and invoice/proof of purchase must be included.
- The product must be returned in its original packaging.
- The product must not have been altered, tampered with, or different from the product originally shipped.
- For claims involving a damaged, defective, or missing item, an unboxing video is mandatory.

How to Request a Return

To request a return, please contact us at support.ruchiify@gmail.com within 7 days of receiving your order.

Please provide your order details and the reason for the return. We will review your request and provide further instructions if the return is eligible.

Items sent back without first contacting us and receiving return instructions may not be accepted.

Return Shipping Charges

For returns due to change of mind, personal preference, size, colour, style, or customer error, the return shipping cost will be borne by the customer.

If the return is due to an error on our part, such as receiving a wrong, damaged, defective, or missing item, Ruchiify will cover the applicable return shipping cost, subject to verification.

Damaged, Defective, Wrong or Missing Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, wrong, or missing item, you must contact us within 48 hours of delivery.

For damaged, defective, or missing-item claims, an unboxing video is mandatory as proof of the condition of the package and product when received.

Claims reported after the applicable reporting period may not be accepted.

Product Not as Described

If you believe the product received is significantly different from the product described on our website, please contact us within 24 hours of delivery so that we can review the issue.

Non-Returnable Items

Certain types of items cannot be returned, including:

- Perishable goods, such as food, flowers, or plants.
- Custom products, such as special orders, custom-printed products, or personalized items.
- Personal care products, such as beauty and personal-care products.
- Products involving hazardous materials, flammable liquids, or gases.
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Products with missing tags, labels, accessories, or original packaging.
- Products returned after the applicable return period.
- Products where the issue is based solely on personal preference or dissatisfaction with the design, layout, colour, or aesthetics.
- Sale items.
- Gift cards.
- Any other product specifically marked as non-returnable/non-refundable on its product page.

Please get in touch with us at support.ruchiify@gmail.com if you have questions or concerns about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Custom-printed and personalized products are made specifically according to the customer's order and therefore cannot be cancelled or returned once the order has been placed.

Change of Mind / Personal Preference

Returns due to a change of mind, personal preference, colour, size, style, or similar reasons are not generally accepted.

Where Ruchiify specifically approves such a return, the product must be unused and in its original condition, and all return shipping charges will be borne by the customer.

Exchanges

If an exchange is approved, we may provide further instructions depending on product availability and the reason for the exchange.

The product must meet all applicable return conditions before an exchange can be processed.

Order Cancellation Policy

No Cancellation After Order Placement

Once an order has been placed, it cannot normally be cancelled, as orders may be processed immediately for prompt delivery.

No Modifications

Once an order has been placed, changes or modifications such as product changes, product additions, address changes, or other order updates may not be permitted.

Please carefully check all order details before completing your purchase.

Refusal or Rejection of a Parcel

If you refuse to accept a parcel after it has been dispatched without a valid reason, such as visible damage at the time of delivery, deductions may be made from your refund to recover shipping and packaging costs.

The applicable deductions may include:

- Shipping charges: Up to 2× the original shipping fee to cover forward and reverse logistics.
- Packing & handling fee: 10% of the product value.

These deductions apply to unauthorized parcel refusal and are separate from valid damaged, defective, wrong-item, or missing-item claims.

Refund Process

Once your returned product is received, it will be inspected to verify its condition and eligibility.

1. Inspection: We verify the product condition, packaging, tags, and other applicable requirements.
2. Approval: We will notify you by email/SMS regarding approval or rejection within 2 business days of receiving the return.
3. Refund: If approved, the refund will be processed to your original payment method within 10 business days of approval.

Please remember that it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at support.ruchiify@gmail.com.

Contact Us

For any questions regarding returns, refunds, damaged products, or other order-related issues, please contact:


Please include your order number, product details, and relevant photos/videos when contacting us about a return or product issue.