Shipping policy

Shipping Policy

At Ruchiify, we aim to process and deliver your orders safely and as quickly as possible. This Shipping Policy applies to orders placed within India. 

1. Order Processing

- Orders are generally processed and dispatched within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing time may be slightly longer during sales, festive seasons, or periods of high order volume.

2. Shipping & Delivery Time

- Once dispatched, orders are generally delivered within 6–7 business days.
- Therefore, the overall estimated delivery time is approximately 7–9 business days from the date of order, including processing time.
- Delivery times may vary depending on the customer's location, courier availability, public holidays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges may vary depending on your delivery location, product, order value, and shipping method.

The applicable shipping charges will be displayed during checkout before you complete your purchase.

Please check your order summary carefully to understand the shipping charges applicable to your individual order.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number and/or tracking link through the contact information provided while placing your order.

You can use the tracking details to monitor the status of your shipment.

If you do not receive your tracking information, please contact our customer support team.

5. Failed Delivery

If a package cannot be delivered due to reasons attributable to the customer, such as:

- Incorrect or incomplete shipping address
- Incorrect contact information
- Customer or recipient being unavailable
- Refusal to accept the package
- Failure to collect the package from the courier

the package may be returned to us.

In such cases, any applicable return-to-origin, shipping, or handling charges incurred by us may be deducted from the refundable amount, where applicable.

6. Delivery Partners

We may use reputed courier and logistics partners for delivering orders, depending on the delivery location and availability. The courier partner may vary from one order to another.

7. Upon Receipt of Your Order

We recommend that you carefully inspect your package when it is delivered.

If the package appears to be damaged, tampered with, or incomplete, please:

1. Take clear photos and an unboxing video of the package and product immediately upon receiving the order. The video should clearly show the condition of the package, opening of the parcel, and the product received.
2. Clearly mention the damage/tampering while accepting the package, where applicable.
3. Contact us as soon as possible, preferably on the same day of delivery, and provide the required photos and video as proof.

For damaged or incorrect products, please refer to our Return & Refund Policy.

8. Delivery During Public Holidays

Courier services may not operate on certain public or bank holidays. Orders may therefore be delivered on the next available working day, and such holidays may extend the estimated delivery period.

9. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, Ruchiify is not responsible for delays caused by:

- Courier or logistics partners
- Severe weather conditions
- Natural disasters
- Public holidays
- Strikes or transportation disruptions
- Incorrect customer information
- Events beyond our reasonable control

If your order is significantly delayed, please contact us so that we can assist you in checking its status.

10. Incorrect Shipping Information

Please ensure that your name, complete address, PIN code, phone number, and other delivery details are correct before placing your order.

Ruchiify will not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team.

Ruchiify
Support Hours: Monday to Saturday, 10:00 AM to 8:00 PM

We are happy to help you with any shipping-related concerns.